Instructions

📋 PAN, KYC & Nomination (Mandatory)

It is mandatory for all holders of physical securities in listed companies to furnish the following documents / details to the RTA:

1. (a) PAN — Permanent Account Number is mandatory for all transactions in the securities market.
2. (b) Nomination — For all eligible folios, nomination details shall be furnished separately for each company via:
   • Form SH-13 (Nomination) or Form ISR-3 (Declaration to Opt-Out)
   • In case of cancellation, submit Form SH-14 along with Form ISR-3
   • Nominee can be changed via Form SH-14
3. (c) Contact Details — Postal address with PIN, Mobile number, E-mail address
4. (d) Bank Account Details — Bank name, branch, account number, IFSC code
5. (e) Specimen Signature — Current signature for record matching

🔗 PAN and Aadhaar Linking (Mandatory)

From March 31, 2022, RTAs shall:

• Accept only valid PANs linked to the holder's Aadhaar number
• Verify that PANs in existing folios are valid and linked to Aadhaar
• Folios with unlinked or invalid PANs after the cut-off date shall be frozen

💌 Shareholder Requests — Electronic Interface

In addition to hard copy submissions, Capifide also processes requests received through e-mail, provided it is received from the holder's registered e-mail address. For service requests via e-mail, documents must carry the holder's e-sign.

For e-Sign guidance, refer to the CCA website.

✍️ Attestation on Documents

For all service requests (except transmission), copies of documents submitted in hard copy shall be processed by Capifide if self-attested by the holder(s).

📛 Minor Mismatch in Name

For minor name mismatch, any two of the following self-certified documents from the holder are required:

• Aadhaar (UID)
• Valid Passport
• Driving License (Smart Card, Book, or Digital)
• PAN Card with photograph
• Government/Bank/PSU-issued identity card with photo
• Marriage Certificate
• Divorce Decree

✏️ Minor Mismatch in Signature

Capifide will intimate the holder via Speed Post about minor signature mismatch, providing 15 days to raise any objection. In the absence of objection, the service request will be processed.

For major signature mismatch, the holder must furnish an original cancelled cheque with name printed and banker's attestation as per Form ISR-2.