Answers to common investor queries about shareholder services, KYC, and regulatory matters
Investor Service Requests include registration/updation of PAN, nominee details, bank details, contact details, signature, and name; as well as processing of duplicate/replacement certificates, transmission, transposition, consolidation, grievance redressal, and dematerialization/rematerialization of securities.
The investor should approach a SEBI Registered Registrar to an Issue and Share Transfer Agent (RTA) or the listed company. In the case of a listed company that has an in-house share department, approach the company's share department directly.
An RTA is a person appointed by a body corporate under SEBI (Registrar to an Issue and Share Transfer Agent) Regulations, 1993 to carry out activities including: allotment in public issues, processing KYC updates, handling investor requests (name deletion, transmission, transposition, duplicate certificates, demat/remat), managing corporate actions (dividends, bonus, ESOPs, buybacks), and redressing investor grievances.
Capifide Technologies is a SEBI Registered Category I RTA.
Yes, PAN is mandatory for all transactions in the securities market. RTAs cannot process any service requests until PAN, KYC, and nomination documents are received and registered. If PAN is not updated, TDS is deducted at 20% on dividends instead of 10%.
Yes, it is compulsory for all shareholders holding securities in listed companies to link PAN with Aadhaar. Folios with unlinked or invalid PANs as of March 31, 2023 (or any other date notified by CBDT) are frozen by the RTA. Frozen folios will be referred to Benami / PMLA authorities if they remain frozen as of December 31, 2025.
Nomination helps identify the legal representative of a deceased shareholder, facilitating smooth transmission of securities. Submit Form SH-13 to Capifide via hard copy or electronic mode with e-signature. You may nominate more than one person by mentioning names and entitlement percentage. If you wish to opt out of nomination, submit Form ISR-3.
Witness is not required when the nomination form is signed with a wet signature. Witness is required only if the holder affixes a thumb impression.
Submit Form ISR-1 signed by the shareholder(s) along with one of: Aadhaar, Passport, Driving License, Registered Lease/Sale Agreement, Flat Maintenance Bill with Identity Proof, Utility Bills (telephone/electricity/gas, not older than 3 months), Government/Bank-issued identity card with address, Spouse's address proof with holder's identity proof, or CML of Demat Account.
A frozen folio holder:
Submit Form ISR-1 with complete documents to unfreeze the folio.
No. As per SEBI circular dated January 25, 2022, duplicate share certificates are issued in demat mode only, through a Letter of Confirmation valid for 120 days. The investor must submit ISR-4 along with original certificates and relevant documents including a notarized Indemnity Bond and Affidavit. For securities above ₹5 Lakhs, FIR and newspaper advertisement are also required.
No. Physical transfer of listed company securities has been discontinued from April 1, 2019. Investors must open a demat account, convert physical securities to demat, and then transfer through the depository system (NSDL / CDSL).
Transmission is the process by which securities of a deceased account holder are transferred to the surviving joint holder(s), nominee, or legal heirs. Submit Form ISR-5 with death certificate, KYC documents of the claimant, and original share certificates. Transmission is processed in demat mode only. Additional documents (Succession Certificate, Affidavit, Indemnity Bond) may be required based on the value of securities and whether nomination was registered.
You can escalate through the following channels in order:
Your folio must be KYC compliant to lodge a grievance with Capifide.
A depository holds securities (shares, debentures, bonds, MF units etc.) of investors in electronic form through registered Depository Participants (DPs). India has two SEBI-registered depositories:
Yes. The process of converting demat securities back to physical form is called rematerialization. However, SEBI has not mandated conversion to demat, but it is strongly advisable to hold securities in demat form to avoid risks of loss, theft, forgery, or damage associated with physical certificates.
IEPF (Investor Education and Protection Fund) is created under the Companies Act, 2013. Once securities or money is transferred to IEPF, SEBI's jurisdiction does not apply. Approach the IEPF Authority directly at iepf.gov.in for claim procedures, contact details, and FAQs.
Our investor support team is available Mon–Sat, 9 AM to 6 PM IST.